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General Terms and Conditions and Customer Information(1) The following terms and conditions apply to all contracts you enter into with us as the supplier (VBS Hobby Service GmbH) via the websites www.vbs-hobby.com, www.vbs-hobby.at, www.vbs-hobby.ch, www.vbs-hobby.fr, www.vbs-hobby.be, www.vbs-hobby.nl, www.vbs-hobby.cz, www.vbs-hobby.it, www.vbshobby.pl. Unless otherwise agreed, the inclusion of any terms and conditions of your own that you may use is hereby rejected.
(2) A consumer within the meaning of the following provisions is any natural person who enters into a legal transaction for purposeswhich cannot be attributed predominantly to either their commercial or self-employed professional activity. A trader is any natural or legal person or any partnershippartnership which, when entering into a legal transaction, is acting in the course of its independent professional or commercial activity.
(1) In accordance with § 14(1)(2) in conjunction with Annex 3, No. 1 of the BFSG, we hereby provide information on how our website and our e-commerce services meet the accessibility requirements of the relevant regulation (BFSGV). This information is accessible via a separate, appropriately labelled button (“Accessibility Statement”) on our website and covers the following points in particular:
(2) The contact details of the competent market surveillance authority are as follows:
MLBF (currently being established)
c/o Ministry of Labour, Social Affairs, Health and Equality of Saxony-Anhalt
PO Box 39 11 55
39135 Magdeburg
Telephone: 0391 567-4530
Email: MLBF@ms.sachsen-anhalt.de
(3) Where appropriate, we use artificial intelligence (AI) and specialised tools to implement accessibility requirements on our website. This is intended to take into account a wide range of potential disabilities, including visual, hearing, physical, speech, cognitive and neurological impairments, . Further details can be found via the separate, appropriately labelled button on our website, as mentioned in paragraph 1.
(4) Our website and our e-commerce servicesare accessible if they can be found, accessed and used by people with disabilities in the usual manner, without undue difficulty and, in principle, without the need for assistance from others.
(5) Measures to implement the accessibility requirements include, for example, clearly recognisable font sizes and sufficient colour contrasts, navigation via mouse and keyboard, alternative text for images, subtitles and audio descriptions in videos (where videos are embedded on the website), language that is easy to read and understand, compatibility with all common screen readers, and customisable display options for various devices (smartphones, tablets, desktop computers, etc.).
(1) The subject matter of the contract is the sale of goods.
(2) By listing the relevant product on our website, we are making you a binding offer to conclude a contract via the online shopping basket system on the terms set out in the product description.
(3) The contract is concluded via the online shopping basket system as follows:
The goods you intend to purchase are placed in the “shopping basket”. You can access the “Shopping Basket” via the relevant button in the navigation bar and make changes there at any time.
After proceeding to the “Checkout” page and entering your personal details as well as the payment and delivery terms, the order details will finally be displayed as an ordersummary.
If you select an instant payment system (e.g. PayPal (Express/Plus/Checkout), Amazon Pay, Sofort, giropay), you will either be taken to the order summary page in our online shop or redirected to the website of the instant payment system provider.
If you are redirected to the relevant instant payment system, please make the appropriate selection or enter your details there. Finally, your order details will be displayed as an order summary on the instant payment system provider’s website or after you have been redirected back to our online shop.
Before submitting your order, you have the option to review the details in the order summary once more über&, make changes (including via your web browser’s ‘back’ function) or cancel the order.
By submitting your order via the relevant button (“place order with obligation to pay”, “Buy” / “Buy now”, “Place order with payment”, “Pay” / “Pay now” or similar wording), you are legally bound to accept the offer, thereby concluding the contract.
(4) Your enquiries regarding the preparation of an offer are non-binding on your part. We will provide you with a binding offer in writing (e.g. by email), which you may accept within 5 days (unless a different deadline is specified in the relevant offer).
(5) The processing of the order and the transmission of all information required in connection with the conclusion of the contract are carried out partly automatically via email. You must therefore ensure that the email address you have provided to usis correct, that you are technically able to receive emails, and, in particular, that they are not blocked by spam filters.
(1) Credit check
Where we make an advance payment, e.g. in the case of payment on account or by direct debit, your data will be passed on to CRIF GmbH, Victor-Gollancz-Str. 5, 76137 Karlsruhe, for the purpose of credit checks based on mathematical-statistical methods, to CRIF GmbH, Victor-Gollancz-Str. 5, 76137 Karlsruhe. We reserve the right to refuse payment by invoice or direct debit based on the outcome of the credit check.
(2) SEPA direct debit (Basic and/or Business direct debit)
When paying by SEPA Core Direct Debit or SEPA Business-to-Business Direct Debit, you authorise us, by issuing a corresponding SEPA mandate, to collect the invoice amount from the specified account.
The direct debit will be collected within 1–10 days of the contract being concluded.
The deadline for sending the pre-notification is reduced to 5 days before the due dateYou are obliged to ensure that there are sufficient funds in your account on the due date. In the event of a chargeback due to your fault, you must bear the resulting bank charges.
(3) Payment via “PayPal” / “PayPal Checkout”
If you select a payment method offered via “PayPal” / “PayPal Checkout”, the payment will be processed by the payment service provider PayPal (Europe) S.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; “PayPal”). The individual payment methods available via “PayPal” are displayed under a button with the corresponding label on our website and during the onlinecheckout process. “PayPal” may use other payment services to process payments; where specific payment terms apply, you will be notified of these separately. Further information on “PayPal” can be found at https://www.paypal.com/de/webapps/mpp/ua/legalhub-full.
(4) Payment via “Mollie”
If you select a payment method offered via “Mollie”, the payment will be processed by the payment service provider Mollie B.V. (Keizersgracht 313, 1016 EE AMSTERDAM, Netherlands; “Mollie”).
The individual payment methods via “Mollie” are displayed under a correspondingly labelled button on our website and during the online ordering process. For payment processing, "Mollie" may use additional payment services; where specific payment terms apply, you will be notified of these separately. Further information about "Mollie" can be found at https://www.mollie.com/de.
(1) Unless otherwise stated in the offer or on the voucher, we are the issuer of the voucher. Our name and address are set out in our contact details in the legal notice.
(2) Purchased vouchers entitle you to&the credit value represented by the voucher within the validity period (validity duration). Vouchers may onlyredeemed in our online shops. The service description and the redemption conditions set out therein at the time of purchase of the voucher shall apply.
(3) The voucher is valid for 3 years from the date of purchase until the end of the calendar year, unless a different validity period is specified in the relevant offer.
(4) A voucher may only be redeemed once the purchase price for the voucher has been paid in full. The voucher must be redeemed during the online ordering process on our website by entering the voucher code into the field provided for this purpose. Subsequent offsetting is excluded. Any remaining credit will remain on the voucher and can be used for future orders.
(5) Once the withdrawal period has expired or the consumer’s right of withdrawal has lapsed, no refunds or exchanges will be made. It is not possible to make a full or partial cash withdrawal of voucher balances. No interest is paid on the voucher balance. If the statutory right of withdrawal is exercised,goods or services paid for with the voucher, the voucher amount included in the purchase price will be credited exclusively as a voucher. Unless otherwise stated, the validity period of the credited voucher corresponds to thevalidity period of the voucher used for the order.
(7) The voucher may be passed on or transferred.
(1) You may only exercise a right of retention in so far as it relates to claims arising from the same contractual relationship.
(2) The goods remain our property until the purchase price has been paid in full.
(3) If you are a business, the following also applies:
a) We reserve title to the goods until fullsettlement of all claims arising from the ongoing business relationship. Pledging or transfer by way of security is not permitted prior to the transfer of ownership of the goods subject to retention of title.
b) You may resell the goods in the ordinary course of business. In this case, you hereby assign to us all claims amounting to the invoice sum arising from the resale, and we hereby accept such assignment. You remain authorised to collect the claim. However, should you fail to meet your payment obligations in due course, we reserve the right to collect the claim ourselves.
c) In the event of the goods subject to retention of title being combined or mixed, we shall acquire co-ownership of the new item in the proportion of the invoice value of the goods subject to retention of title to the other processed items at the time of processing.
d) We undertake to release the security to which we are entitled at your request to the extent that the realisable value of our security exceeds the claim to be secured by more than 10 per cent. The choice of which security is to be released shall be at our discretion.
(1) The statutory rights regarding liability for defects apply.
(2) As a consumer, you are requested to check the goods immediately upon delivery for completeness, obvious defects and transport damageand to notify us and the carrier of any complaints as soon as possible. Failure to do so will not affect your statutory warranty claims.
(3) Insofar as a characteristic of the goods deviates from the objective requirements, the deviation shall only be deemed to have been agreed if you were informed of it by us before you submitted your declaration of contract and the deviation was expressly and separately agreed between the contracting parties.
(4) Where you are a business, the following shall apply in deviation from the above warranty provisions:
a) Only our own specifications and the manufacturer’s product description shall be deemed to have been agreed as the quality of the goods; other advertising, public promotions and statements by the manufacturer shall not be deemed to have been agreed.
b) In the event of defects, we shall, at our discretion, fulfil our warranty obligations by rectifying the defect or supplying a replacement. If the rectification of the defect fails, you may, at your discretion, claim a price reduction or withdraw from the contract&. The rectification of the defect shall be deemed to have failed after a second unsuccessful attempt, unless the nature of the goods or the defect, or other circumstances, indicate otherwise. In the event of rectification, w&mwe shall not be required to bear any additional costs incurred by transporting the goods to a location other than the place of performance, provided that such transport does not correspond to the intended use of the goods.
c) The warranty period is one year from delivery of the goods. The reduction in the warranty period does not apply:
(1) German law shall apply. In the case of consumers, this choice of law shall apply only insofar as it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country in which the consumer habitually resides (principle of favourability).
(2) The place of performance for all obligations arising from business relationships with us, as well as the place of jurisdiction, is our registered office, provided that you are not a consumer but a trader, a legal person under public law or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU, or if your place of residence or habitual abode is unknown at the time the action is brought. The right to bring proceedings before a court at another statutory place of jurisdiction remains unaffected by this.
(3) The provisions of the UN Convention on Contracts for the International Sale of Goods are expressly excluded.
VBS Hobby Service GmbH
Justus-von-Liebig Str. 8
27283 Verden
Germany
Register court: Walsrode Local Court (Germany), HRB 120043
WEEE reg. no.: DE 69507542
Contact details, office hours and tax numbers by country:
Germany:
Website: www.vbs-hobby.com | Telephone: +49 (0) 4231 - 668 11 | Fax: +49 (0) 4231 - 668 22 | Email: service@vbs-hobby.com
Order processing: Monday – Sunday from 7 am to 10.30 pm
VAT No.: DE 11 673 4149 | WEEE Reg. No.: DE 69507542
Austria:
Website: www.vbs-hobby.at | Telephone: +43 (0)1 66 22 020 | Email: service@vbs-hobby.at
Order processing and office hours: Monday–Friday, 8 am to 5 pm
VAT No.: DE 11 673 4149 | WEEE Reg. No.: DE 69507542
France:
Website: www.vbs-hobby.fr | Telephone: +33 (0) 3 69 61 69 10 | Fax: +33 (0) 3 26 91 05 84 | Email: service@vbs-hobby.fr
Postal address: VBS Hobby Service, 23 route de Reims, 02150 Nizy-le-Comte, France
Order processing and office hours: Monday–Friday, 8.30 am to 4 pm
VAT registration number: DE 11 673 4149 | Registration number in the national register of manufacturers of electrical and electronic equipment: FR013196
Netherlands:
Website: www.vbs-hobby.nl | Telephone: +31 (0)70 4990278 | Email: service@vbs-hobby.nl
Order processing and office hours: Monday–Friday, 8 am to 5 pm
VAT No.: DE 11 673 4149 | WEEE Reg. No.: DE 69507542
Belgium:
Website: www.vbs-hobby.be | Telephone: +32 (0)2 2730458 | Email: service@vbs-hobby.be
Order processing and office hours: Monday–Friday, 8 am to 5 pm
VAT No.: DE 11 673 4149 | WEEE registration no.: DE 69507542
Switzerland:
Website: www.vbs-hobby.ch | Telephone: +41 (0)71 511 23 70 | Fax: +41 (0)71 511 23 88 | Email: service@vbs-hobby.ch
Postal address: VBS Hobby Service GmbH, Edisonstr. 1, 9015 St. Gallen, Switzerland Order processing and office hours: Mon–Fri from 8 am to 5 pm
VAT number: CHE-328.982.186 VAT
Czech Republic:
Website: www.vbs-hobby.cz | Email: service@vbs-hobby.ch
Italy:
Website: www.vbs-hobby.it | Email: service@vbs-hobby.it
Alternative dispute resolution:
We are not prepared to participate in dispute resolution proceedings before consumer arbitration boards.
The technical steps involved in concluding the contract, the conclusion of the contract itself and the options for making corrections are governed bythe provisions on “Conclusion of the Contract” in our General Terms and Conditions (Part I).
3.1. The language of the contract is German.
3.2. We do not store the full text of the contract. Before submitting the order via the online shopping basket system, the contract details can be printed using the browser’s print function or saved electronically. Once we have received the order, the order details, the information required by law for distance contracts and the General Terms &Terms and Conditions will be sent to you again by email.
3.3. For enquiries regarding offers madethe online shopping basket system, you will receive all contractual details as part of a binding quotation in writing, e.g. by email, which you may print out or save electronically.
4.1. We have adhered to the European Code of Conduct, which can be viewed at: https://ecommercetrustmark.eu/the-code-of-conduct/.
4.2. We have complied with the assessment criteria f&awarding the EHI Certified Online Shop seal by EHI Retail Institute GmbH, which can be viewed at the following link: https://ehi-siegel.de/fileadmin/redaktion/gos_contracts/gos-Kriterien_160926.pdf.
4.3. We have complied with the quality criteria of Trusted Shops GmbH, which can be viewed at: http://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf.
The key features of the goods and/or services can be found in the relevant offer
6.1. The prices stated in the respective offers, as well as the delivery charges, represent total prices. They include all price components, including all applicable taxes.
6.2. The applicable delivery charges are not included in the purchase price. They can be accessed via a button labelled accordinglyon our website or in the relevant offer, are shown separately during the ordering process and are to be borne by you in addition to the purchase price, unless free delivery has been promised.
6.3. If delivery is made to countries outside the EuropeanUnion, additional costs may be incurred for which we are not responsible, such as customs duties, taxes or money transfer charges (bank transfer or exchange rate chargescharged by the banks), which are to be borne by you.
6.4. Any costs incurred in connection with the money transfer (bank transfer or exchange rate chargescharged by the banks) are to be borne by you in cases where the delivery is made to an EU Member State but the payment was initiated from outside the European Union.
6.5. The payment methods available to you are listed under a button with the relevant label on our website or in the relevant offer.
6.6. Unless otherwise stated for the individual payment methods, payment claims arising from the concluded contract are due immediately.
7.1. The delivery terms, the delivery date and any applicable delivery restrictions can be found under a button labelled accordingly on our website or in the relevant offer.
7.2. If you are a consumer, the law stipulates that the risk of accidentalaccidental loss and accidental deterioration of the goods sold during dispatch shall not pass to you until the goods have been handed over to you, regardless ofwhether the consignment is insured or uninsured. This does not apply if you have independently commissioned a transport company not designated by the trader or any other person designated to carry out the consignment.
If you are a business, delivery and dispatch are at your own risk.
Liability for defects is governed by the ‘Warranty’ provisions in our General Terms and Conditions (Part I).
These General Terms and Conditions and customer information have been drawn up by lawyers at Händlerbund who specialise in IT law and are continuously reviewed for legal compliance. Händlerbund Management AG guarantees the legal validity of the texts and assumes liability in the event of formal warnings. Further information on this can be found at: https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agb-service.
